Delete your MilanKnot account
MilanKnot is operated and is trading as HemlaDella.
If you have the app
- Open MilanKnot and sign in.
- Go to My profile (in the app, or on www.milanknot.com).
- Tap Delete my account and confirm.
Your account is hidden from everyone straight away and removed for good after 30 days. Changed your mind? Sign in within 30 days and choose Restore my account. If your account holds profiles for family members, all of them are deleted with it.
If you no longer have the app
You sign in to MilanKnot with your mobile number, so you can still delete your account without the app:
- Go to www.milanknot.com in any browser and sign in with your mobile number and the code we send by SMS.
- Open My profile, tap Delete my account and confirm.
If you no longer have that mobile number, email support@milanknot.com with the subject Delete my account, your profile ID or the mobile number on the account. If you added an email address to your account, write from that address. Otherwise we will ask a few questions to check the account is yours before deleting it. We reply to confirm once it is done.
Deleting only some of your data
You do not have to delete your account to remove things. In the app or on www.milanknot.com:
- Photographs: open My profile and remove any photo. The stored file is deleted within a day.
- Video introduction: open My profile and delete the video.
- Email address: edit your profile and remove the email address.
- Optional details such as health details, social handles, horoscope or "About me": edit the profile and clear them.
- Notifications: turning them off, or signing out on a device, removes that device's notification address.
Call recordings are deleted automatically 7 days after the call unless the call was reported, and error reports after 30 days. Payment records are kept for eight years because tax law requires it.
What is deleted
- Every profile on the account, with its details, preferences and partner preferences
- Photographs, including the stored files, which are removed within a day
- Messages, interests, shortlists and matches
- Your phone number, social handles and carrier status
- Your sign-in (mobile number) and any email address you added
- Video introduction, notification addresses and saved searches
What is kept
A report of misuse made about your account is kept for up to three years, together with the profile's name, email address, phone number and main photograph, so that we can recognise the person if they return. Only MilanKnot's owners can see it. Without this, somebody could clear a report against them by deleting their account and signing up again. A record that a profile was deleted for being unfinished keeps only its internal id and dates.